REAL ESTATE CONSULTING SERVICES - Customer Relationship Support Services
Perhaps the greatest challenge for builders is the quest for total customer satisfaction from contract to closing and thereafter. For many builders, this task will require a redefinition of how they conduct almost every aspect of their business from contract presentations, design selections, change orders and pre-construction meetings to construction delivery, homeowner orientations, closings and warranty service after the sale.
In order to increase customer satisfaction, CWC offers the most innovative and comprehensive customer relationship support services available in the industry today. We understand the intricacies of every step of the process and have developed highly innovative programs and support tools, including:
- Customer Service Program Manuals
- Warranty & Home Care Manuals
- Buyer Profile Surveys
- Customer Satisfaction Surveys
- Product Evaluation Surveys
- Active Adult Lifestyle Surveys
- Club Membership Surveys